Privacy Policy

Last updated: 26 October 2026

Who we are and our role as data controller

tqloshay operates this website as the data controller under UK GDPR and the Data Protection Act 2018. We are responsible for deciding how and why personal data is processed when you visit our site or interact with our services for professional video operation, live signal management, content distribution, camera work and high-quality feeds for news and broadcasting. Our registered address is Medina House, 2 Station Avenue, Bridlington, East Riding of Yorkshire, YO16 4LZ and you can contact us at info@streamscape.uk or 01262 831961.

Who this notice applies to

This privacy notice covers all visitors to the site, including individuals who submit enquiries through the contact form, users who provide information while exploring our commercial services, and anyone whose data we process in the course of operating the website in the United Kingdom. It does not cover third-party websites linked from our pages.

Categories of personal data we collect and their sources

We obtain personal data directly from you when you use the contact form or communicate with us. This includes name, email address, telephone number, organisation details and any message content. We also collect technical data automatically such as IP address, browser type, device information and usage statistics through server logs and analytics tools. No data is purchased from external lists.

Purposes of processing and legal bases

We process contact details to respond to enquiries on the basis of legitimate interest in providing customer service. Technical data is processed to maintain site security and performance under the same legitimate interest. Where you consent via the cookie banner we process analytics data to improve the website. Any marketing communications require your explicit consent which we record and honour.

Whether providing data is obligatory

Supplying contact information through the form is voluntary. If you choose not to provide it we cannot respond to your enquiry. Technical data is collected automatically but you can limit it by adjusting browser settings or declining non-essential cookies.

Cookies and similar technologies

We use cookies and similar tracking technologies for essential site functions and, with your consent, for analytics. Full details appear in our separate Cookie Policy which you can access from the site-wide cookie banner or footer.

Processors, recipients and legal disclosures

We share data with service providers such as hosting companies, email delivery platforms and analytics providers who act as processors under contract. We may disclose information if required by law, court order or to protect our legal rights. No sale of personal data occurs.

International transfers of data

Some processors are located outside the UK. Where transfers take place we rely on UK adequacy regulations or standard contractual clauses approved by the Information Commissioner’s Office to ensure equivalent protection.

Data retention periods

Contact form submissions are retained for twelve months after the last correspondence unless you request earlier deletion. Server logs are kept for ninety days. Analytics data is retained in aggregated form for twenty-four months. We delete or anonymise data once the retention period ends.

Security measures and data minimisation

We apply industry-standard technical and organisational safeguards including encryption in transit, access controls and regular security reviews. We collect only the data necessary for the stated purposes and avoid retaining information longer than required.

Your data protection rights

Under UK GDPR you may request access, rectification, erasure, restriction of processing, data portability and objection to processing. To exercise these rights email info@streamscape.uk or write to Medina House, 2 Station Avenue, Bridlington, East Riding of Yorkshire, YO16 4LZ. We respond within one month.

Withdrawing consent and objecting to marketing

You may withdraw consent for cookies at any time via the cookie banner. You can also object to direct marketing by contacting us; we will cease such processing without undue delay.

Right to complain to the supervisory authority

If you are dissatisfied with our response you may lodge a complaint with the Information Commissioner’s Office at ico.org.uk or by post to their office in Wilmslow.

Children and age restrictions

Our services target professional broadcasters and media organisations. We do not knowingly collect personal data from individuals under eighteen. If we become aware that such data has been provided we will delete it promptly.

Automated decision-making and profiling

We do not engage in automated decision-making or profiling that produces legal or significant effects on individuals.

Changes to this policy

We may update this notice to reflect legal or operational changes. The effective date appears at the top of the page. Continued use of the site after an update constitutes acceptance of the revised terms.